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CMOs track everything. Customer Acquisition Cost (CAC), Lifetime Value (LTV), Return on Ad Spend (ROAS), Earned Media Value (EMV), the list goes on. Yet ask any marketing or brand leader: “What’s the commercial value of your word-of-mouth?” Cue the silence.

(And why most brands are still optimising for the wrong thing)

If marketing in 2025 felt fragmented, unpredictable, and occasionally contradictory, that wasn’t because the industry lost its way. It was because we were in the middle of a transition that most brands hadn’t fully named yet.

Download the The New Operating System for Modern Marketing 2026 Playbook

Watch the CEW x Duel Masterclass: Co-creating with your Most Passionate Customers. 

Duel is excited to announce the launch of Duel Uni.

Led by Molten Ventures and Bright Pixel Capital, the investment will supercharge Duel’s mission to help retail brands grow through the people who already love them.

Duel, the leading Brand Advocacy platform helping leading retail brands including Lush, ELEMIS, Victoria’s Secret and Abercrombie & Fitch grow through their own fan and creator communities instead of traditional advertising, has raised $16 million in a Series A round. The funding was co-led by Molten Ventures and Bright Pixel, alongside existing investor Peter Bauer, founder of Mimecast.

Duel’s new Smart Moderation uses AI to streamline member approvals, ensuring only the right Advocates join your program.

What if the key to long-term brand success wasn’t about reaching more people, but building deeper connections with the right ones?

At The Drum Predictions 2025, Duel’s Head of Category & Content, and co-host of the Building Brand Advocacy Podcast, Verity Hurd, took the stage to break down why Advocacy should be every marketer’s next obsession.

In a landscape where social engagement is plummeting, the brands that thrive will be the ones that turn customers into champions.

The team here at Duel is excited to introduce Storefronts 2.0, our latest feature.

A rich, personalized Storefront that makes it easier for Brand Advocates to drive sales through social channels. The reimagined Storefront is designed specifically to increase purchase conversion, uplift affiliate revenue, and deliver superior ROI on your Brand Advocacy programs.